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Below is a list of commonly asked questions concerning Sophos Anti-Virus.

If you have any questions about the software and how to install or operate Sophos that is not in the Windows Instructions, Mac Instructions or Linux Instructions, and that is not answered below, refer to your local IT Support or contact the Help Centre.

Right-click on the Oxford Sophos Antivirus Installer screen and select Once complete you should have a file called on the desktop.

The Oxford Sophos Antivirus Installer window will display instructions together with an email address.

On Windows 7 however there may be a different reason and you should try the following first before restarting your computer or reinstalling Sophos.We recommend that you change the settings so that the shield is always visible as follows (this isn't an issue on Windows XP and Vista).To change the settings select We are currently distributing Sophos Anti-Virus for Windows version 10.0, Sophos Anti-Virus for Mac OS X version 8 and Sophos Anti-Virus for Linux version 7.5.If you can see the blue shield when you do this then everything is running normally.However because the shield is hidden it does mean that you are more likely to miss problems with your Sophos installation.

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